How can we help?

Open the app and sign in with the email and password you used to sign up. Forgot it? Tap Forgot password for a reset email, and check your spam folder.

Get your union's invite code from your President or board, then tap Sign up and enter it. Your account stays pending until a board member of your union approves you. If it's taking a while, check with your board.

Open the meeting from Meetings and tap Check In. Attendance stays open for the whole meeting, so you can check in if you arrive late. If your phone isn't with you, the chair can check you in.

Open the vote in the app and choose your answer. Each member gets one ballot per vote, and results are shown without revealing how anyone voted. Some meeting votes are for attendees only, so check in first.

Yes. You can turn on Face ID in the app to unlock Union Shield on your iPhone.

Make sure notifications for Union Shield are allowed in your phone's Settings, then check the notification settings in the app. Signing out and back in refreshes your device for notifications.

Members can delete their account in the app: open Profile, tap Delete Account, enter your password and tap Delete My Account. This permanently deletes your profile, member record and login. Posts and replies you wrote stay on your union's boards, shown with your last name or as "Former member". Your union's records, such as meeting minutes, attendance and vote results, are not removed. If you're your union's President, transfer the presidency first. You can also request deletion through the support form by choosing "Delete my account". If you use the form, send it from the email on your account so we can confirm it's you. See the Privacy Policy.